At PatientLink, our Five Star Service Guarantee means that every representative, every patient coordinator, every manager and every employee is committed to responsive, respectful, prompt and helpful service. The Five Star Service Guarantee means putting your needs first and foremost. It means focusing on what you need to address your heath care requirements. It's our promise. We guarantee it!

When you proceed with a PatientLink finance plan you are GUARANTEED that there are no plan increases, hidden charges, rate increases, penalties, no-prepayment charges or term changes to your finance plan. Our process is Fair, Simple, Fast and Ethical – WE GUARANTEE IT!

Our Guarantee To You
PatientLink Coordinators will be available to answer all of your finance plan questions and we guarantee that:

• We will not increase or change your finance rates identified in your plan.
• We will process all paperwork required to your healthcare provider.
• We will respond to all questions the same day, when asked before 3 p.m.
• Finance plan statements will always be accurate.
• We will maintain the lowest rates available to PatientLink members.